Terms

Elōs Me® Terms & Conditions 

1.Warranty & Returns

6-Year Limited Warranty: Elōs Me® devices purchased directly from our official online store are covered by a 6-year limited warranty against manufacturing defects or mechanical failures. Devices purchased through third-party platforms or unauthorized sellers are not covered by this warranty.

6-Month Satisfaction Guarantee: This is a results-based satisfaction guarantee. If you have used the device for at least 120 days and are not satisfied with the results, you may request a return. For blonde hair, including strawberry blonde, as well as gray, white, or red hair, visible results may take longer because these hair colors contain less melanin. Therefore, for these hair colors, the device must be used for at least 150 days before a return may be requested.

Products returned under the Satisfaction Guarantee must be shipped in adequate protective packaging to prevent damage in transit. Cosmetic wear to the retail packaging from normal use is expected and will not affect your refund. However, if the returned device, cartridge, cables, or accessories arrive damaged, incomplete, or non-functional due to inadequate packaging by the customer, Elōs Me® reserves the right to deduct the reasonable cost of repair or replacement parts from the refund amount. Customers are encouraged to reuse the original shipping materials where possible and to insure the return shipment, as Elōs Me® is not responsible for items lost or damaged in transit prior to receipt.

In all cases, the return request must be submitted within 6 months of the delivery date. Shipping costs are non-refundable and will be deducted from the final refund.

30-Day Return Policy (Unused Products): If you change your mind, you may return your Elōs Me® product within 30 days of delivery. To be eligible for a return, the product must be unused, unopened, and in its original packaging. For returns due to withdrawal or change of mind, the original shipping costs incurred by Elōs Me® will be deducted from the refund.

Refunds: Refunds are processed within 10 business days after the returned item has been received and inspected.

RMA Process: All returns must follow the official Return Merchandise Authorization (RMA) process. To request an RMA, please contact hello@elosme.com. Returns sent without an official RMA number and the corresponding shipping instructions will not be accepted.

Used Consumables: Cartridges cannot be returned once they have been used, unless they are defective. Where a device is returned under the Satisfaction Guarantee with a used consumable item, the value of the used cartridge will be deducted from the refund.

2. Shipping & Delivery

Signature Required: All shipments require direct signature upon delivery.

Transfer of Liability: If a customer requests delivery without a signature or modifies delivery instructions with the carrier, responsibility transfers to the customer once delivery is confirmed.

Unclaimed Packages & Delivery Failures: It is the customer’s responsibility to be available for delivery or to coordinate a pickup/redelivery with the carrier once a notice has been left. If a package is returned to Elōs Me® because the customer failed to claim it, refused delivery, or was unavailable after multiple attempts, this will be treated as a standard return. In such cases, the original shipping costs incurred by Elōs Me® will be deducted from the refund, even if “Free Shipping” was applied at the time of purchase.

3. Mandatory Dispute Resolution & Chargeback Policy

Pre-Dispute Contact: By making a purchase, you agree that before initiating any chargeback or dispute with your bank, you must first contact our support team at hello@elosme.com. You must allow us 10 business days to provide a resolution or an RMA.

Breach of Terms: Initiating a dispute without prior contact or during an active RMA process is considered a breach of these Terms. In such cases, Elōs Me® reserves the right to charge an administrative fee of €50.00 to cover the costs of the dispute process.

Product Not as Described: Our products are medical-grade aesthetic devices. A “Product Unacceptable” or “Not as Described” claim will only be valid if the device fails to perform its technical functions. Subjective dissatisfaction or minor cosmetic variations do not constitute a valid claim for a bank dispute.

4. Unauthorized Sellers

Elōs Me® does not sell on marketplaces such as Amazon, eBay, AliExpress, or similar platforms. Purchases made through such platforms are not eligible for warranty, refunds, or support.

5. Use of the Site

Agreement: By accessing elosme.com or its shop elosme-lescolton.com, you agree to these Terms.

Disclaimer: The Site and its content are provided “as is” and may be modified or discontinued at any time without notice. You may use the Site for personal, non-commercial purposes only.

6. Intellectual Property & User Content

All Site content, trademarks, and logos are the property of Elōs Me®.

Any content submitted by users must be lawful. By submitting content, you grant us a worldwide, royalty-free license to use and display such content.

7. Disclaimer & Limitation of Liability

The Site, products, and services are provided “as is.” To the fullest extent permitted by law, Elōs Me® is not responsible for any indirect or consequential damages arising from the use of the Site or products.

8. Governing Law & Contact Information

Corporate Address: 1 Front St, San Francisco, CA 94111, United States.

Governing Law: These Terms are governed by the laws of the United States, and any disputes shall be resolved exclusively in U.S. courts.

Customer Care: For any questions, RMA requests, or technical support, please contact us at hello@elosme.com.