At Elos Me & Lescolton, we understand that you may have many questions while shopping. To assist you, we’ve compiled a list of the most frequently asked questions to provide answers and guidance.
What is the relationship between Elos Me and Lescolton?
Elos Me has historically provided its exclusive technology to various manufacturers, including Syneron, HoMedics, and Iluminage-Unilever. Presently, we not only supply Lescolton Global (www.lescoltonglobal.com) but have also integrated at the business level. In 2019, Elos Me and Lescolton Global joined forces to establish Elos Me & Lescolton, becoming the world’s largest specialist in laser beauty devices.
Are your products sold in another online store or online sales platform?
Elos Me & Lescolton, collectively referred to as Elos Me & Lescolton henceforth, does not retail products through generic sales platforms like Amazon, AliExpress, Alibaba, or eBay. Please be aware that any purchase made from the aforementioned platforms or similar ones is not covered by our 6-year warranty. Furthermore, Elos Me & Lescolton cannot be held liable for any potential damages arising from the acquisition of counterfeit or imitation products on the mentioned sales platforms.
Where do the devices come from?
Devices are designed in the USA and manufactured in China.
What are the authorized online stores?
The only official online shops are www.elosme.com and its online shop www.elosme-lescolton.com, as well as www.lescoltonglobal.com.
What is the shipping cost?
When you shop at elosme-lescolton.com, you’ll always receive fast free shipping for domestic and international orders. We know how eager you are to get started on your skin-transforming journey, and we do our best to process all orders within 1-2 business days. For security reasons, signature is required. Orders typically ship within 2-5 business days. Please contact us regarding any questions or concerns.
How do I know that my order is confirmed?
An order confirmation email containing your order details will be sent within a few hours of purchase. A shipping confirmation email containing your tracking information will be sent within 24 hours of your order being shipped. Please add hello@elosme.com and info@elosme-lescolton.com to your address book to ensure receiving order details.
Will I pay customs fees or any taxes when I receive my order?
Shipments to the European Union, USA, Canada, Australia, New Zealand, Japan, Hong Kong, Singapore, Malaysia, Korea and United Arab Emirates are free of customs duties.
In the case of South America, Russia and China there may be customs duties (ask us how to avoid or reduce customs duties by sending an email to hello@elosme.com or info@elosme-lescolton.com).
Where are the orders shipped from?
We ship from USA and the European Union. Depending on particular circumstances we can ship from the USA or the European Union, always ensuring that there will be no customs duties or any additional taxes for the customer, or delivery time modifications.
What is your return and warranty policy?
Warranty Period
Our products are covered by a 6-year warranty when purchased through our online shop.
Returns & Refunds
If you’re not entirely satisfied with your purchase, you have the option to return your Elos Me & Lescolton product(s) for a refund of the purchase price. Please review the following details:
Our products come with a 6-month money-back guarantee, starting from the date of delivery. This guarantee applies exclusively to purchases made directly from www.elosme.com and www.elosme-lescolton.com.
To initiate a return, you’ll need to obtain a Return Merchandise Authorization (RMA) number. Please contact Customer Care at hello@elosme.com or info@elosme-lescolton.com to request your RMA number. Upon confirmation, you’ll receive an email containing your RMA number, the warehouse mailing address, and shipping and packing guidelines.
Once your return is received by Elos Me & Lescolton, please allow up to 5-10 business days for the refund to be processed.
Third-Party Purchases (Refund Requests)
If you’ve purchased your Elos Me & Lescolton product(s) through a source other than www.elosme.com or www.elosme-lescolton.com and you’re seeking a refund, you’ll need to coordinate the return/refund with that source in accordance with their product return policy. Most retailers have their own return policies, so it’s important to review the source’s refund/return policy before making your purchase decision.
Where can the permanent hair removal device be used?
The Elos Me & Lescolton device can be used on the underarms, bikini line, genital parts, legs, arms, back, stomach and face (women’s cheek line downward).
Is my skin tone suitable for using the Elos Me technology?
The Elos Me & Lescolton device can be used on all types of skin tones and hair.
Why do I have to shave?
We recommend that you prepare your skin before each Elos Me & Lescolton Hair Removal device treatment for best results.
Follow these steps:
- Cleanse the treatment area thoroughly, removing all cosmetics, lotions, and creams from the area you wish to treat. (This will allow the laser treatment to easily penetrate the skin.)
- Shave the treatment area thoroughly using a new razor. This allows the eligth treatment to be most effective because the elight technology works on the hair inside the follicle, under the surface of the skin.
- Wipe your skin with a cool, damp cloth to remove any shaving cream or soap, and then dry the area well.
How often should I do the treatment?
Treat every 3 to 5 days during the first month, weekly during the second month, every 15 days during the third month and every 30 days from the fourth month until you permanently remove the hair.
Definitive hair removal is a process of several months. The results are not seen immediately due to two reasons:
1- It is necessary to wait until all the body hair is in the active growth stage so that it can be affected by the treatment. For this, it isnecessary to wait several months.
2- It is necessary to perform several treatments for hair that is in the active growth stage to weaken the hair root until it is permanently affected and the hair does not grow back.
3- The changes will be noticed over the months.
4- People with blond, grey or red hair will normally need twice as many sessions as people with black and brown hair, so the treatment can be extended to between 6 to 12 months.
How to do the skin rejuvenation treatment?
For this treatment it will be necessary to change the lamp. With the machine turned off, pull the lamp to remove it and place the skin rejuvenation lamp.
How long does it take before I start seeing results?
When treating weekly for three months, you should expect the following results:
- After your first treatment: On occasion, some users experience mild redness that quickly dissipates within 24 hours.
- After your first month: Clinical studies have shown up to 70% reduction after just three month.
- After 3 months of treatment: Hair re-growth will begin to appear lighter and finer.
You will begin to see a visible reduction in the amount of re-growth, especially in areas where hair growth tends to be dense.
- After 4 months of treatment: Hair follicles that have been deactivated by the Elos Me technology will no longer grow hair. Continue to use the Lescolton powered by Elos Me device as necessary for touch ups until your skin is smooth and you’re free of the endless hassles of shaving and waxing.
Genital use?
The Elos Me technology is suitable for use on the nipples, genitals or around the anus. As these areas may have more sensitive skin, a darker skin tone and / or a higher density of hair, the treatment should always be tested by selecting the lowest power level.
Can I continue to tan?
Yes, the Elos Me technology allows to continue to tan.
Is it still effective when I use a lower setting (1 or 2)?
The five settings are five different levels of intensity. Using a lower intensity means that the treatment will work slower, but may be more comfortable to some users.
We recommend that you start at a high treatment level (5) and then decrease by one treatment level at a time until you’ve reached the treatment level comfortable to you. The higher the treatment level, the faster the results.
What are the differences between the three laser hair removal device models offered in the online shop?
| Features | Infinity Ice Effect I | Infinity Ice Effect II | Infinity Sapphire Ice Effect |
|---|---|---|---|
| Pulse Light Repetition Rate | Up to 1.1 Hz (1 Pulse Every 0.9 Seconds) | Up to 1.1 Hz (1 Pulse Every 0.9 Seconds) | Up to 1.1 Hz (1 Pulse Every 0.7 Seconds) |
| Features | Hair Removal and Skin Rejuvenation Functionality | Hair Removal with Skin Rejuvenation Functionality | Professional Tech with Three Independent Sapphire |
| Skin Rejuvenation Wavelength | 530 – 750 nm | Not Specified | Filters for Treatment Optimization |
| Hair Removal Wavelength | 550 – 1200 nm | 550 – 1200 nm | Wavelength Light Spectrum of each Filter |
| Lamp Window Size | 1.6 inches – 4 cm² | 1.6 inches – 4 cm² | Face: 550nm – 1200nm, Body: 470nm – 1200nm, |
| Bikini Area (VIO): 600nm – 1200nm | |||
| Maximum Power | 19 J/cm² | 23 J/cm² | 24 J/cm² |
| Adjustable Energy Levels | 5 Levels of Adjustable Energy | 10 Levels of Adjustable Energy | 3 Levels of Adjustable Energy |
| Precision Unit Light Window Size | Not Specified | 0.79 inches – 2 cm² | Not Specified |
| Cooling Effect | Ice Effect | Ice Effect | Ice Effect |
| Universal Voltage | 110-220V AC~50/60Hz | 110-220V AC~50/60Hz | 110-220V AC~50/60Hz |
| Power consumption | <43W | <43W | <43W |
| Power Cord | Yes | Yes | Yes |
| Suitable for | Unisex and suitable for all types of hair colors and skin types | Unisex and suitable for all types of hair colors and skin types | Unisex and suitable for all types of hair colors and skin types |
| Dual treatment | Yes, for permanent hair removal and skin rejuvenation | Yes, for permanent hair removal and skin rejuvenation | Yes, for permanent hair removal and skin rejuvenation |
Please note: The final effectiveness, regardless of the treatment duration with one model or another, is the same across all three products.
Which is the timeline of ELOS ME laser hair removal machine technology?
Elos Me has a longstanding tradition of providing its exclusive technology to various manufacturers over time, including Syneron, HoMedics, and Iluminage from Unilever. Presently, we not only continue to supply Lescolton Global but have also engaged in a business-level merger. In 2019, Elos Me and Lescolton Global joined forces to establish Elos Me & Lescolton, now recognized as the world’s largest specialist in laser beauty devices.
2000 – HoMedics Me My Elos Powered by ELOS ME
2008 – Syneron Me Super Touch 300 K Powered by ELOS ME
2014 – Me Sleek by ELOS ME
2016 – Iluminage/Unilever Powered by ELOS ME
2023 – Lescolton Powered by ELOS ME
2024 – Lescolton Sapphire Ice Effect With ELOS ME Hair Removal Technology
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