Elōs Me® Official Shop

Warranty

Our products are covered by a 6-year warranty when purchased directly from our Online Shop. Products purchased through third-party platforms or retailers are not covered.

Returns & Refunds

If you are not entirely satisfied with your purchase, you may return your Elōs Me® & Lescolton product(s) for a refund of the purchase price, provided that the return is initiated according to our RMA process.

Money-Back Guarantee

Our products come with a 5-month money-back guarantee starting from the date of delivery.

Return Procedure

To initiate a return, you must obtain a Return Merchandise Authorization (RMA) number by contacting Customer Care at hello@elosme.com.
Upon confirmation, you will receive an email with your RMA number, warehouse mailing address, and shipping/packing instructions.
Returns must be completed according to these instructions.

Refunds

Refunds are processed within up to 10 business days after the returned item has been received and inspected.
If free shipping was applied, the original shipping costs will be deducted from any refund.

Third-Party Purchases

Purchases made through third-party retailers must follow their return policy. Elōs Me® is not responsible for returns or refunds from third-party sources.

Important Notice

Elōs Me® does not sell products via platforms such as Amazon, AliExpress, Alibaba, or eBay. Products purchased from these platforms or similar ones are not covered by our 6-year warranty. We cannot be held responsible for any damages resulting from counterfeit or imitation products purchased via these platforms.